What information do we collect?
We collect personal information. Personal information means any information or opinion about you as an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not, and whether the information or opinion is recorded in a material form or not. For example, identity and contact details, marital status and financial information.
We may also collect sensitive information for specific purposes. For example, information about your health to enable the credit provider to assess an application you make for mortgage protection insurance and calculate any premiums. If we need this type of information, we will ask for your consent. Sensitive information is a sub-set of personal information.
How do we collect your information?We will always aim to collect your personal information directly from you. If for some good reason, we are unable to do so, we may involve another organisation. For example, we may need to request a credit report from a credit reporting body when you apply for a credit facility. Before doing so or prior to collecting the information we need, we will inform you of the type of organisations we intend to disclose your personal information to. We may also collect your personal information through third parties who undertake the collection on our behalf.
Why do we collect your information?We collect, use, hold and exchange your personal information so that we can:
As stated above, we may use the information we gather to provide you with targeted communications about products and services we think will be of interest to you. We may also send you details of offers or services provided by our business partners and related SAM Loans entities. These direct marketing offers, and promotions are designed to make your life easier, not harder.
You may at any time choose not to receive these communications. Doing so will not cost you anything, and we commit to ensure you stop receiving any unwanted communications as soon as possible. If you do not want to receive such marketing communications, please write to us at the address below:
Why do we exchange your information with another organisation?At SAM Loans, we want to provide our customers with the right products and services. At times, we may partner with another organisation to support the products and services we offer (for example, insurance partners). In these situations, we will need to provide our partners with the personal information you have given us. As you will appreciate, in certain circumstances we may be compelled by law to disclose your personal information to various authorities. For instance, we may be required under the Anti-Money Laundering and Counter-Terrorism Financing Act to disclose details of financial transactions and we may also be compelled under tax laws to provide such information to regulators. Other organisations which we may exchange your personal information with may include:
This is to your benefit and helps us to provide the products and services you would expect from SAM Loans. Before we disclose any of your personal information to any other organisation, we will take reasonable steps to ensure that:
By consent, we mean approval in writing, orally, or implied from your dealings with us.
Access to and correction of your personal information
It is important for us, and for you, that the information we hold is accurate and up to date. In this, we rely on you to help us. We ask that you contact us whenever there are any changes to your personal information, so that we can update our records. The personal information we hold about you is yours to access and correct, and as such we can provide you with general information, such as your name, address and contact details quite easily. There is no fee for making the initial request. More detailed information may not be as easy for us to access, and if necessary, in some cases there may be an access charge to cover the time we spend locating, compiling and explaining the information you ask for. If there is an access charge, we'll give you an estimate up front and confirm that you'd like us to proceed. Generally, the access charge is based on an hourly rate plus any photocopying costs or other out-of-pocket expenses. You'll need to make the payment before we start.
The process of providing you with access to or correcting your personal information may take up to 30 calendar days from the date of your request. If we refuse to give you access to or correct your information, we must give you written notice setting out the reasons for the refusal and the mechanisms available for you to complain about the refusal. If you need to access or correct your detailed information, just write to us at the address below:
If you have a privacy complaint
At SAM Loans, we value our customers. We will always aim to be fair and responsive. If you have a complaint, including a complaint about SAM Loan's compliance with the APPs, you have the right to expect that we will handle it in a friendly and professional way. When we receive a complaint, we look on it as valuable feedback that may help us to improve the services we offer and to ensure your needs are met in a satisfactory and appropriate manner. If you wish to complain, at any time, about the handling, use or disclosure of your personal information, or about SAM Loan's compliance with the APPs, just write to us at the address below:
We will make all efforts possible to investigate your complaint, and advise you of the outcome as soon as possible. If the matter is not resolved to your satisfaction, you can then refer your complaint to the Australian Information Commissioner, who can be contacted at:Office of the Australian Information Commissioner (OAIC) Level 3 175 Pitt Street Sydney NSW 2000
Contact InformationYou can request further information about the way we manage the personal information that we hold by writing to: